1 How long does delivery take? In the Netherlands, we deliver within 1-3 business days. Order before 15:00? Then we aim to ship your order the same day, and in the Netherlands you'll usually have it the next day. Delivery abroad can take longer. Weekend orders ship on Monday.
2 Can I exchange it for a different size or color? Yes, through our return portal you can easily exchange it for a different size, color or even a different product. You register the exchange, send the item back and a new order is placed for the replacement. Return shipping is free for exchanges.
3 What is your return policy? You have 14 days after receiving your order to change your mind and cancel it, and then another 14 days to actually send it back via the return portal. The product must be in its original condition and packaging.
4 What if my product breaks? Our warranty period is 100 days from purchase. If your product breaks and no longer works the way it should, report it via our warranty page — we'll assess whether it's covered by the warranty. Your statutory rights (the legal guarantee) always apply as well.
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Crep Protect 200ml is the ultimate protection for dirty sneakers. The spray applies an invisible layer to your sneakers, making them repel all liquids. This spray can be used for leather, suede, nubuck and canvas shoes. With the 200ml Crep Protect Spray you can protect up to 12 pairs of shoes.
Orders within the Netherlands ship free on purchases of EUR 99.00 or more.
We've made returns really easy for you! At Burned Sports, you have 14 days after receiving your order to register your return, and then another 14 days to send it back. If you choose store credit, you get 115% of the purchase amount as credit (not redeemable for cash), and returns from the Netherlands, Belgium and Germany are free. You'll find all the information you need to return your product to us on our returns page.
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