Warranty returns
Return period for warranty claims
Do you want to return a product because it is broken, so badly that it can no longer reasonably do its job, and do you think it is covered by our warranty? Then go to the Burned warranty portal.
Our warranty period is 100 days from the date of purchase.
Conditions for warranty claims
Are you unhappy with your product because it broke too quickly? You can report it here. Please tell us why you think the product is covered by the warranty. We will also ask you to upload a photo of the product.
We will then assess whether your product is indeed covered by the warranty.
If your warranty request is approved, we will send you the same product or a comparable replacement product, which you have already chosen in the warranty process.
If a replacement product is not in stock, we will contact you to find a good solution together.
Your statutory rights still apply
Our 100-day warranty does not affect your statutory rights. By law, a product must do what you can reasonably expect of it (the legal guarantee of conformity). If it does not, you can still rely on that right after the 100 days. In that case, please get in touch with us.
Still have a question? Our customer service team is happy to help. The chat on our website is always available and can instantly answer many standard questions, such as information about your order. If the chat cannot solve your question, it will be passed on and handled as soon as possible. You can call us on +31 (0)73 689 9454 during our store opening hours, or email contact@burnedsports.com; we reply to emails within 24 hours.
