1 How long does delivery take? In the Netherlands, we deliver within 1-3 business days. Order before 15:00? Then we aim to ship your order the same day, and in the Netherlands you'll usually have it the next day. Delivery abroad can take longer. Weekend orders ship on Monday.
2 Can I exchange it for a different size or color? Yes, through our return portal you can easily exchange it for a different size, color or even a different product. You register the exchange, send the item back and a new order is placed for the replacement. Return shipping is free for exchanges.
3 What is your return policy? You have 14 days after receiving your order to change your mind and cancel it, and then another 14 days to actually send it back via the return portal. The product must be in its original condition and packaging.
4 What if my product breaks? Our warranty period is 100 days from purchase. If your product breaks and no longer works the way it should, report it via our warranty page — we'll assess whether it's covered by the warranty. Your statutory rights (the legal guarantee) always apply as well.
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Material:
100% Polyester
About custom product:
This product is a personalized product. These products are not available as standard, but are produced by ourselves especially for you. Please note that the delivery time is slightly longer than 1-3 days. Usually the items are printed and shipped within 10 working days. During busy periods this can sometimes be a little longer. Sometimes it may be that the basic product we are going to print on is not in stock at our facility. We then have to order these ourselves from one of our partners or from our factory. If this is the case, the delivery time will increase by approximately 20 working days. If this is the case, we will inform you within a few days of your order.
What are the consequences now:
You only order this product for yourself, so it cannot be exchanged or returned. Are you unsure about the size or print you want? Don't hesitate to ask your question in our chat or send us an email. We can then provide the best possible advice. These agreements are coordinated with the club you play for.
Guarantee:
When there is a problem with the product you received. Please contact us via: Chat, Email or telephone. In order to get to you as quickly and efficiently as possible, it is best to clearly formulate your problem and question and, if necessary, send photos so that we can look at the problem. You can expect a response to your questions from our customer service within 48 hours.
Washing instructions:
The products that are printed are printed in different colors. Due to the high temperatures of modern equipment (washing machines and dryers), color gradients can sometimes occur. This mainly happens in the white parts of the clothing. In addition, the substances can sometimes 'bleed', this mainly happens with the color red.
To keep the personalized uniforms beautiful, the following is important:
- wash the outfit off the first few times, without anything else, wash at a low temperature
- Make sure you wash it with a color catcher cloth to see if the colors are actually released. (if this is not the case, you do not have to repeat this step with subsequent washes; if the color catcher becomes discolored a lot, we recommend repeating this process)
- NEVER put the outfit in the dryer
- Always wash the uniform at a low temperature (not higher than 30 degrees)
- Do not use fabric softener.
- If you want to completely protect the uniform and the double-sided printing, you can use a protective laundry bag. This ensures that the uniform and printing do not come into contact with the washing drum.
If you do not follow the above instructions, you may have to replace the uniform sooner. This is entirely at your own risk.
Orders within the Netherlands ship free on purchases of EUR 99.00 or more.
We've made returns really easy for you! At Burned Sports, you have 14 days after receiving your order to register your return, and then another 14 days to send it back. If you choose store credit, you get 115% of the purchase amount as credit (not redeemable for cash), and returns from the Netherlands, Belgium and Germany are free. You'll find all the information you need to return your product to us on our returns page.
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