1 Hoe lang duurt de levering? In Nederland leveren we binnen 1-3 werkdagen. Voor 15:00 uur besteld? Dan streven we ernaar je bestelling dezelfde dag te verzenden, en heb je hem in Nederland meestal de volgende dag in huis. Naar het buitenland kan het langer duren. Weekendbestellingen worden op maandag verstuurd.
2 Kan ik ruilen voor een andere maat of kleur? Ja, via ons retourportal ruil je eenvoudig voor een andere maat, kleur of zelfs een ander product. Je meldt de ruil aan, stuurt het artikel retour en het vervangende product wordt (opnieuw) besteld. De retourzending is bij ruilen gratis.
3 Wat is jullie retourbeleid? Je hebt 14 dagen bedenktijd na ontvangst om je bestelling te annuleren, en daarna nog eens 14 dagen om het daadwerkelijk retour te sturen via het retourportal. Het product moet in originele staat en verpakking zijn.
4 Wat als mijn product kapot gaat? Onze garantieperiode bedraagt 100 dagen na aankoop. Ga je product kapot en functioneert het niet meer zoals het hoort? Meld dit aan via onze garantiepagina — wij beoordelen of het onder garantie valt. Daarnaast gelden altijd je wettelijke rechten (de wettelijke garantie).
This is a custom product and is made especially for you.
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Washing instructions:
The products that are printed are printed with different colors. Due to the high temperatures of modern equipment (washing machines and dryers), color changes can sometimes occur. This mainly happens in the white parts of the clothing. In addition, the substances can also sometimes "bleed", this is mainly done with the color red.
To keep the personalized uniforms beautiful, the following is important:
the first few times the outfit was out, without others the temperature was low
Make sure you wash it with a color catcher cloth to see if the colors actually delivered. (if this is not the case, you do not have to repeat this step for the following washes, if the color catcher discolors much, we recommend that you repeat this process)
NEVER put the kit in the dryer
Always wash the uniform at a low temperature (no higher than 30 degrees)
Do not use fabric softener.
If you want to fully protect your outfit and also the double-sided printing, you can use a protective laundry bag. This ensures that the kit and printing do not come into contact with the washing drum.
If you do not follow the instructions above, you may be forced to replace the kit earlier. This is entirely at your own risk.
About custom product:
This product is a personalized product. These products are not standard ready but are produced by ourselves especially for you. Please note that the delivery time is somewhat longer than 1-3 days. The items are usually printed and shipped within 10 working days. In busy periods this can sometimes be a bit longer. Sometimes it is possible that the basic product that we are going to print on is not in stock at our location. We must then order these ourselves from one of our partners or at our factory. If this is the case, the delivery time will increase by approximately 20 business days. We will inform you about this within a few days of your order if this is the case.
What are the consequences now:
You only order this product for yourself, so it is not possible to exchange or return it. Are you unsure about the size or printing you want? Do not hesitate to ask your question in our chat or send us an email. We can then provide the best possible advice. These agreements are coordinated with the club you play with.
Guarantee:
When there is a problem with the product that you have received. Then contact us by means of: Chat, Mail or telephone. In order to have you as quickly and effectively as possible, you can best formulate your problem and question as clearly as possible and if necessary send photos so that we can look into the problem with you. You can expect a response to your questions from our customer service within 48 hours.
Bestellingen in Nederland worden gratis verzonden bij een aankoopbedrag vanaf EUR 99,00.
Retourneren is voor jou heel gemakkelijk gemaakt! Bij Burned Sports heb
je 14 dagen na ontvangst om je retour aan te melden, en daarna nog 14 dagen om het op te sturen. Kies je voor shoptegoed, dan krijg je 115% van het aankoopbedrag als tegoed (niet in te wisselen voor geld) en retourneer je gratis vanuit Nederland, België en Duitsland. Hier op de retourneren pagina vind je alle informatie die je nodig hebt om je product aan ons te retourneren.