1 How long does delivery take? In the Netherlands, we deliver within 1-3 business days. Order before 15:00? Then we aim to ship your order the same day, and in the Netherlands you'll usually have it the next day. Delivery abroad can take longer. Weekend orders ship on Monday.
2 Can I exchange it for a different size or color? Yes, through our return portal you can easily exchange it for a different size, color or even a different product. You register the exchange, send the item back and a new order is placed for the replacement. Return shipping is free for exchanges.
3 What is your return policy? You have 14 days after receiving your order to change your mind and cancel it, and then another 14 days to actually send it back via the return portal. The product must be in its original condition and packaging.
4 What if my product breaks? Our warranty period is 100 days from purchase. If your product breaks and no longer works the way it should, report it via our warranty page — we'll assess whether it's covered by the warranty. Your statutory rights (the legal guarantee) always apply as well.
This is a custom product and is made especially for you.
Personalized especially for you
This product is personalized especially for you, so delivery takes a little longer than usual. Expected delivery time: 10–20 business days.
Please note: because this product is personalized especially for you, it cannot be returned. Please check your size and personalization details carefully.
Your statutory rights, for example for a defective or incorrectly delivered product, remain unaffected.
This product is sold out
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Material:
100% Polyester
About custom products:
This product is a personalized product. These products are not kept ready in stock but are produced by us especially for you. Please note that the delivery time is somewhat longer than 1-3 days. The items are usually printed and shipped within 10 business days. During busy periods this can sometimes take a little longer. Sometimes the base product we print on is not in stock at our location. In that case we have to order it ourselves from one of our partners or from our factory. When this happens, the delivery time increases by about 20 business days. If this is the case, we will let you know ourselves within a few days of your order.
So what are the consequences:
You order this product for yourself only, so it cannot be exchanged or returned. Not sure about the size or the print you want? Don’t hesitate to ask your question in our chat or send us an email. We can then give you the best possible advice. These arrangements have been agreed with the club you play for.
Warranty:
If there is a problem with the product you received, please contact us via chat, email or phone. To help you as quickly and as well as possible, it is best to describe your problem and question as clearly as possible and, if necessary, include photos so that we can take a look at the problem. You can expect a response to your questions from our customer service within 48 hours.
Washing instructions:
The printed products are printed in several colors. Due to the high temperatures of modern appliances (washing machines and dryers), colors can sometimes run. This mainly happens in the white parts of the garment. In addition, the fabrics can sometimes “bleed”; this mainly happens with the color red.
To keep the personalized uniforms looking good, the following is important:
- Wash the uniform separately the first few times, without other laundry, at a low temperature
- Make sure to wash it with a color catcher sheet to check whether the colors actually bleed. (If they don’t, you don’t need to repeat this step in the following washes; if the color catcher is heavily discolored, we recommend repeating this process)
- NEVER put the uniform in the dryer
- Always wash the uniform at a low temperature (no higher than 30 degrees)
- Do not use fabric softener.
- If you want to fully protect the uniform, including the double-sided print, you can use a protective laundry bag. This ensures that the uniform and the print do not come into contact with the washing drum.
If you do not follow the instructions above, you may have to replace the uniform sooner. This is entirely at your own risk.
Orders within the Netherlands ship free on purchases of EUR 99.00 or more.
We've made returns really easy for you! At Burned Sports, you have 14 days after receiving your order to register your return, and then another 14 days to send it back. If you choose store credit, you get 115% of the purchase amount as credit (not redeemable for cash), and returns from the Netherlands, Belgium and Germany are free. You'll find all the information you need to return your product to us on our returns page.
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